At Being Bacha, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, please contact us so we can review the issue and assist you with the appropriate solution.
1. Returns
We accept return requests for eligible products in accordance with the conditions mentioned in this policy.
To be eligible for a return, the product must generally be unused, in its original condition, and returned with its original packaging, tags, and accessories where applicable.
Some products may not be eligible for return due to their nature, hygiene considerations, or other applicable restrictions.
2. Damaged or Defective Products
If your order arrives damaged, defective, or with a manufacturing issue, please contact us as soon as possible after receiving the order.
We may ask you to provide clear photographs or videos of the product and its packaging so that we can assess the issue.
After reviewing the issue, we may offer a replacement, exchange, refund, or another appropriate solution depending on the circumstances.
3. Incorrect or Missing Items
If you receive an incorrect product or an item is missing from your order, please contact us promptly with your order details.
We will review your order and, where appropriate, arrange for the correct product to be sent or provide another suitable resolution.
4. Return Request Period
Return requests should be submitted within 7 days of receiving the order.
Requests submitted after this period may not be accepted unless the issue involves a defective, damaged, or incorrect product and is approved by Being Bacha.
5. Items That Cannot Be Returned
Unless the product is damaged, defective, or incorrectly supplied, certain items may not be eligible for return, including:
- Products that have been used or altered
- Products without their original packaging or accessories
- Products damaged after delivery due to misuse or improper handling
- Items specifically marked as non-returnable
- Products that cannot be returned for hygiene or safety reasons
6. Return Shipping
If the return is due to a damaged, defective, incorrect, or incomplete order caused by us, Being Bacha may arrange or cover the applicable return shipping cost.
If a return is requested for another reason, the customer may be responsible for the applicable return shipping charges.
Return shipping arrangements will be communicated to you after your return request has been reviewed and approved.
7. Refunds
Once we receive and inspect an approved returned product, we will notify you regarding the status of your refund.
If your refund is approved, the amount will be processed using the applicable refund method.
The time required for a refund to reach you may vary depending on the payment method, bank, or payment service provider.
8. Exchanges
Where applicable, we may offer an exchange for an eligible product if the received item is damaged, defective, incorrect, or otherwise approved for exchange.
Exchange availability may depend on product availability at the time the request is processed.
9. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing the order.
Cancellation may not be possible once an order has been processed, dispatched, or handed over to the delivery service.
If an order has already been dispatched, the applicable return process may apply instead.
10. How to Request a Return
To request a return, replacement, exchange, or refund, please contact us with:
- Your full name
- Order number
- Contact number
- Details of the issue
- Photos or videos of the product, if requested
Our team will review your request and provide you with the next steps.
11. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
Being Bacha
Email: order@beingbacha.com
Phone: +92 123 45678
Location: Bahawalpur, Pakistan